Warranty Policy

Our warranty is valid for one year and can be extended to two years after you complete your order.

It protects against defects or malfunctions. If your chiller experiences any covered issues within one year of purchase, we’ll repair or replace it free of charge.

We are committed to delivering high-quality products that exceed your expectations. To ensure your peace of mind, we offer a comprehensive warranty that covers your water chiller during the specified period.

1. Warranty Terms:

  • Free Parts: We will provide free replacement parts to repair your water chiller. If they fail, we'll provide you with a free chiller replacement.
  • Expert Assistance: Our dedicated support team is here to help. If you encounter any issues with your water chiller, please contact our customer support team at support@warriorwillpower.com. We will guide you through the troubleshooting process and help you identify the problem.
  • Detailed Videos: We have created a library of troubleshooting videos for your convenience. These videos provide step-by-step instructions to address common issues with your water chiller.
  • No hidden fees or charges.

What's Covered:

  • Structural defects
  • Manufacturing defects
  • Operational malfunctions
  • System failures
  • Performance issues

2. Customer Responsibilities:

To ensure a smooth warranty process, we kindly ask our customers to adhere to the following responsibilities:

  • Provide Necessary Videos and Images: In case of an issue with your water chiller, we may request videos or images to assist in diagnosing the problem. Please cooperate with our support team by providing clear and relevant visuals of the issue.
  • Proper Usage: Ensure that your water chiller is used in accordance with our instructions and guidelines.

3. Exclusions:

This warranty does not cover the following:

  • Damage from misuse, abuse, negligence, accidents, or unauthorized repairs.
  • Normal wear and tear, including cosmetic damage such as scratches or dents.
  • Damage caused by improper installation, maintenance, or storage.
  • Incidental or consequential damages.

4. Warranty Claim Process:

  • Contact our customer support team at support@warriorwillpower.com or send us an SMS at +1 833-213-2115 to report the issue.
  • Provide the necessary videos and images as requested to assist in the troubleshooting process.
  • If it is determined that a replacement part is needed, we will ship it to you free of charge.

Please provide your order number as proof of purchase.

5. Warranty Duration:

This warranty is valid for 1 year.

Warrior Willpower reserves the right to modify or discontinue this warranty program at any time. Still, such changes will not affect the warranty coverage for products purchased before the modification or discontinuation.

By placing an order through our website, you acknowledge and consent to the terms and conditions stipulated in the warranty policy.

If you have any questions about this warranty or our products, please do not hesitate to contact our customer support team.

If you want to learn more about our story and what we stand for, check Our Story page.