Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To start a return, you can contact us at support@warriorwillpower.com and we will provide you with a US return address.
By placing an order through our website, you acknowledge and consent to the terms and conditions stipulated in our refund and return policy.
Ice Baths and Saunas: To be eligible for a return of our ice baths and saunas, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging, due to hygiene reasons mandated by US law.
Water Chillers: You can try the water chiller for 60 days and return it if it doesn't meet your expectations. To be eligible for a return for the water chiller, the product must be in perfect condition and not have signs of use or scratches/dents. You can try it out, but please clean/wipe it and return it with all parts. There is a restock fee of 20%. We can only approve returns that meet these requirements.
Hyperbaric chambers: To be eligible for a return of our hyperbaric chambers, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging, due to hygiene reasons. We charge a 20% restock fee.
Items returned to us without first requesting a return will not be accepted. Please also note that we do not offer free returns, and the customer pays the return shipping cost. We cannot process the refund until the product is in our possession. When we receive the unit, we will assess it for any forced damage.
We reserve the right to deny refunds if the unit is forcefully damaged, abused or have missing parts.
We do not deliver to PO boxes due to the size of some products. It is your responsibility to ensure that you provide the correct address. We do not deliver to military addresses.
Refunds processing time
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded to your original payment method within 2 - 3 business days. Please remember it can take 2 - 3 days for your bank or credit card company to process and post the refund.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. In rare cases, the products might arrive with dents/scratches from the shipping, but that doesn't affect the functionality. We are not responsible for how the shipping companies handle the packages. If the unit works as intended, we will compensate you with a 5% partial refund for the cosmetic damages.
Please do not throw any of the packaging if the unit is damaged and do not use it without our permission.
Exceptions / non-returnable items
Certain types of items cannot be returned, like digital items (guarantees), perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellations
You have 24 hours after placing your order to request a cancellation. All canceled orders will face a 5% fee from the total order value. The reason is that the bank charges us for the transaction regardless of whether the order is shipped or not.
If 24 hours have passed since you placed the order, it can't be canceled.
IMPORTANT:
As a customer, you agree to abide by our policies when placing orders on our website. All policies are visible on our website and checkout page before you place an order. Not reading our policies does not exonerate you.
Please do not initiate a chargeback, instead get in touch with us if there are any issues.
# Warrior Willpower Warranty Policy
At Warrior Willpower, we are committed to providing reliable products and responsive after-sales support. This Warranty Policy explains the warranty coverage, customer responsibilities, troubleshooting requirements, and warranty service procedures for products purchased directly from Warrior Willpower or through an authorized sales channel.
Please read this policy carefully before submitting a warranty claim.
---
## 1. Standard Warranty Period
Unless otherwise stated on the product page, order confirmation, or in a separate written agreement:
* The standard warranty period is **one (1) year**.
* The warranty period begins on the **date the product is delivered to the customer**, as shown by the applicable carrier tracking information.
* Customers who qualify for an extended warranty may receive coverage for up to **two (2) years**, subject to the terms of the applicable extended warranty program.
* An extended warranty is valid only when the extension has been confirmed by Warrior Willpower in writing or is otherwise documented in the customer's order.
The warranty applies only to the original purchaser and is generally **non-transferable**, unless otherwise agreed in writing by Warrior Willpower.
---
## 2. What the Warranty Covers
During the applicable warranty period, this warranty covers defects in materials and workmanship that occur under normal and proper use of the product.
Depending on the nature of the issue, covered problems may include:
* Manufacturing defects
* Structural defects
* System malfunctions
* Operational failures
* Certain performance-related issues caused by a product defect
* Failure of covered components under normal operating conditions
Warrior Willpower will determine whether a reported issue is covered by the warranty after reviewing the available information and, when necessary, completing the applicable troubleshooting process.
---
## 3. Warranty Service
If a covered defect is confirmed, Warrior Willpower may, at its discretion and depending on the nature of the problem:
1. Provide technical troubleshooting and operating guidance;
2. Provide replacement parts;
3. Provide additional diagnostic assistance;
4. Repair the product where applicable; or
5. Replace the product or affected unit when replacement is determined to be necessary.
Replacement of the entire product is not automatically required for every warranty claim. Where a component can reasonably be replaced or repaired, Warrior Willpower may first provide a replacement component or other appropriate solution.
If a replacement component supplied under warranty subsequently fails due to the same covered defect, Warrior Willpower will review the case and determine whether additional replacement or whole-unit replacement is appropriate.
---
## 4. Warranty Claim Requirements
To submit a warranty claim, the customer may be required to provide:
* Order number or other proof of purchase;
* Customer name and contact information;
* Product model;
* Serial number, when applicable;
* Date of delivery;
* A clear description of the problem;
* Photos and/or videos showing the reported issue;
* Error codes or display information, when applicable;
* Any other information reasonably required to diagnose the issue.
Providing complete and accurate information helps us determine the cause of the problem and provide the appropriate solution as quickly as possible.
---
## 5. Troubleshooting and Diagnostic Cooperation
Some product issues cannot be properly diagnosed without additional testing.
When reasonably requested by our support team, customers are required to cooperate with troubleshooting procedures and provide the requested photos or videos.
Examples may include:
* Demonstrating the product while operating;
* Showing the product display or error code;
* Recording water flow or pressure conditions;
* Showing electrical connections or relevant components;
* Demonstrating the result of a recommended troubleshooting step;
* Providing photographs of the installation or surrounding environment.
Troubleshooting instructions are intended to help identify the cause of the problem and determine the appropriate warranty solution.
If the requested information is not provided, Warrior Willpower may be unable to determine whether the issue is covered by the warranty or which replacement part or solution is appropriate.
---
## 6. Warranty Claims Reported Near the End of the Warranty Period
Customers should report product problems as soon as they become aware of them and, whenever possible, **before the warranty period expires**.
If a customer reports a potential warranty issue before the warranty expiration date, Warrior Willpower may continue the diagnostic process after the original warranty period while the claim is being actively reviewed, provided that:
* The original claim was submitted within the applicable warranty period;
* The customer continues to cooperate with reasonable troubleshooting requests; and
* The reported issue is reasonably related to the original warranty claim.
A claim submitted for a new or unrelated issue after the warranty period has expired may not be covered.
Simply contacting customer service does not automatically establish that a defect is covered. Coverage will be determined based on the circumstances and available evidence.
---
## 7. Customer Responsibilities
To maintain warranty coverage, customers are responsible for:
* Using the product according to the owner's manual and operating instructions;
* Following installation requirements and safety instructions;
* Performing routine maintenance when required;
* Using the correct electrical supply and operating environment;
* Properly maintaining connected equipment, hoses, filters, water systems, and other applicable components;
* Following reasonable troubleshooting instructions provided by Warrior Willpower;
* Providing accurate information, photographs, and videos when requested;
* Taking reasonable steps to prevent further damage after a problem is discovered.
Failure to follow the applicable operating, installation, or maintenance requirements may affect warranty coverage.
---
## 8. Exclusions from Warranty Coverage
This warranty does not cover damage or malfunction caused by circumstances outside normal product defects, including but not limited to:
* Misuse or abuse;
* Negligence;
* Accidental damage;
* Improper installation;
* Improper maintenance;
* Improper storage;
* Failure to follow operating instructions;
* Unauthorized modification or repair;
* Use of unauthorized replacement parts;
* Physical damage caused by the customer or a third party;
* Normal wear and tear;
* Cosmetic damage such as scratches, dents, or surface marks that do not affect product operation;
* Damage caused by improper electrical supply, voltage fluctuations, power surges, or incompatible electrical conditions;
* Damage caused by improper water quality, water flow, blockage, contamination, or failure to maintain the applicable water system;
* Damage caused by external environmental conditions;
* Damage caused by transportation after delivery when the transportation was arranged by the customer or a third party;
* Damage resulting from continued operation after a known problem should reasonably have been addressed;
* Any modification or repair performed without prior authorization from Warrior Willpower.
Warrior Willpower may request photographs, videos, technical information, or other evidence to determine whether an exclusion applies.
---
## 9. Electrical and Environmental Conditions
Customers are responsible for ensuring that the product is operated under the electrical and environmental conditions specified in the applicable product documentation.
Damage caused by:
* Incorrect voltage;
* Improper electrical wiring;
* Inadequate circuit capacity;
* Power surges;
* Unstable electrical supply;
* Improper grounding; or
* Other electrical conditions outside the product's specified operating requirements
may not be covered by this warranty.
Where applicable, customers should use the appropriate dedicated circuit, breaker, electrical connection, and protection equipment specified for the product.
---
## 10. Replacement Parts
When a covered component is determined to be defective, Warrior Willpower may provide a replacement part at no charge during the applicable warranty period.
The customer may be required to install the replacement component by following the instructions provided by our support team.
In certain circumstances, professional installation may be recommended. Unless otherwise agreed in writing, costs associated with third-party technicians, local service providers, or customer-arranged labor are not automatically included in the warranty.
---
## 11. Replacement Products
If Warrior Willpower determines that replacement of the entire product is necessary under the warranty, we may provide a replacement unit of the same or comparable model, subject to availability.
A replacement product does **not automatically restart a new one-year warranty period**.
Unless otherwise confirmed in writing, the replacement unit remains subject to the warranty period associated with the original purchase.
---
## 12. Shipping and Transportation
For approved warranty claims, Warrior Willpower will determine the appropriate shipping arrangement based on the circumstances of the case.
Warranty coverage does not automatically include:
* Customer-arranged local transportation;
* Third-party technician fees;
* Installation or removal costs;
* Storage fees;
* Customs duties or import taxes;
* Costs caused by incorrect customer-provided shipping information; or
* Other expenses that are not expressly approved by Warrior Willpower in writing.
When a product or component must be returned, customers may be required to follow the return instructions provided by Warrior Willpower.
Do not ship a product back without receiving return instructions or authorization from our support team.
---
## 13. Warranty Does Not Automatically Mean a Refund
A warranty claim and a return/refund request are separate matters.
If a product has a covered defect, Warrior Willpower may first provide troubleshooting, replacement parts, repair, or replacement as described in this Warranty Policy.
A warranty claim does not automatically create a right to a full refund.
Refunds and voluntary returns are governed separately by Warrior Willpower's applicable **Return and Refund Policy**.
---
## 14. Product Modifications and Unauthorized Repairs
Customers must obtain prior authorization from Warrior Willpower before performing repairs or modifications that could affect the product's operation or warranty coverage.
Unauthorized repairs, modifications, disassembly, or replacement of major components may affect warranty eligibility.
If a customer believes a repair is necessary, please contact our support team before proceeding.
---
## 15. Failure to Follow Troubleshooting Instructions
If a customer does not complete reasonable troubleshooting steps or refuses to provide necessary information required to diagnose the reported problem, Warrior Willpower may be unable to determine the cause of the issue.
In such cases, warranty service may be delayed until the required information is provided.
If the requested information is necessary to determine whether the issue is covered, Warrior Willpower may decline to approve the warranty claim when the issue cannot reasonably be verified.
---
## 16. Third-Party Products and Accessories
Unless specifically stated otherwise, this warranty applies only to products sold by Warrior Willpower.
Third-party accessories, equipment, electrical systems, plumbing systems, installation materials, or other products not manufactured or supplied by Warrior Willpower may be subject to their own manufacturer's warranties.
Problems caused by third-party products or accessories may not be covered by the Warrior Willpower warranty.
---
## 17. Limitation of Warranty
To the extent permitted by applicable law, this warranty applies only to the product and defects covered by this policy.
Warrior Willpower is not responsible for indirect, incidental, special, or consequential losses arising from the use or inability to use the product, except where such limitation is prohibited by applicable law.
Nothing in this Warranty Policy is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.
---
## 18. How to Submit a Warranty Claim
To request warranty assistance, please contact:
**Email:** [support@warriorwillpower.com](mailto:support@warriorwillpower.com)
**SMS:** +1 833-213-2115
Please include your order number and a detailed description of the issue.
Our support team will review the information provided and may request additional photographs, videos, or troubleshooting steps before determining the appropriate warranty solution.
---
## 19. Warranty Service Process
The general warranty process is:
**Step 1 — Submit the Claim**
Provide your order number and describe the issue.
**Step 2 — Initial Review**
Our support team reviews the available information and confirms whether additional information is required.
**Step 3 — Troubleshooting**
Complete the requested troubleshooting steps and provide photos or videos when requested.
**Step 4 — Diagnosis**
We determine the likely cause of the issue and whether it falls within warranty coverage.
**Step 5 — Warranty Solution**
Depending on the circumstances, we may provide a replacement component, repair instructions, technical support, or replacement unit.
**Step 6 — Follow-Up**
Additional troubleshooting may be required to confirm that the issue has been resolved.
---
## 20. Policy Changes
Warrior Willpower reserves the right to update or modify this Warranty Policy from time to time.
The version of the Warranty Policy applicable to a customer's purchase will generally be determined based on the policy in effect at the time of purchase, unless otherwise required by applicable law or expressly agreed in writing.
---
## 21. Important Notice
This Warranty Policy is intended to establish the general warranty terms for Warrior Willpower products.
Individual products may have additional warranty terms listed on the applicable product page, order confirmation, or written agreement. If a specific written warranty provided with the customer's order contains different terms, those specific terms may apply to that product.
For questions regarding warranty coverage, please contact our support team before performing repairs, modifications, or returning any product.
**Warrior Willpower**
Customer Support Team
[support@warriorwillpower.com](mailto:support@warriorwillpower.com)
+1 833-213-2115
